Common QuestionsClick on a question below to view the answer
What forms of payment do you accept?
We accept Visa, MasterCard, Discover & American Express. You can also pay by check for your order as well.
What is your privacy policy?
We do not share or sell any personal information, ever! If you'd like to know more, please click here.
How do I purchase something online?
If you’d like to purchase something click the “add to cart” button. The cart system will walk you through the process; it’s quite painless. However, if you have any questions, just give us a call at 269-983-7404.
There’s a piece I’d like to purchase but there isn’t a “Add to Cart” button, what do I do?
Once an item has been purchased the “Add to Cart” button is automatically removed.
I put some items in my cart earlier and when I went back they were gone, what happened?
As all of the items on our site are one-of-a-kind we don’t want to take the risk of a piece being put in a cart and forgotten for days or forever. With this in mind, we’ve designed the cart to automatically reset after 1 hour.
How will I know my order went through, will I receive an email confirmation?
Yes. We will send you an email confirmation that will list everything you’ve ordered as well as all of the costs associated with your order. If you have any issues please call as soon as possible.
Can I change or cancel my order?
Email or call us as soon as possible and we’ll take care of it:
and/or 269-983-7404 Please note, some orders are shipped the day they placed, it may not always be possible to cancel.
I want to return my purchase, what do I do?
If you’re not happy, we’re not happy. If you intend to make a return, please let us know as soon as you possible to make arrangements. We prefer that all returns be arranged within 10 days of receiving the shipment. Our policy is to refund the full price of the purchase minus shipping and packing fees.
How will my order be shipped?
All orders shipped to a street address within the contiguous 48 States will be delivered by UPS. For PO Boxes, Alaska, Hawaii & international orders we typically ship through the USPS. However, we will contact all international customers with a quote before shipping.
How long will it take to receive my order?
Please keep in mind: we're not Amazon and sadly do not have our own delivery network. However, we do try and get packages out as soon as possible. We pack orders in the order they were received, at times it's possible your package will go out the same day, at other times there could be over a hundred orders in process. Both UPS or USPS move packages along as fast as they can. If you live in the midwest, it may only take 2 or 3 days. If you are to the east or west it may take a week or longer to receive your package. If at any time you'd like to know where your package is, give us a call and we'll track it down. ** Please allow additional time for shipments outside of the US.
Do you offer expedited shipping?
Give us a call and we’ll look at the options.
Can you ship to a different address than my billing address?
Yes! Just make sure you note the change in the billing and shipping portion of your checkout process. Please feel free to call or email us with any questions or directions you may have.
Do you ship to addresses outside the United States?
Yes! In addition to all U.S. States and Territories, we can make arrangements to ship just about anywhere on the globe. For international, Alaska or Hawaii orders, our cart will automatically reserve your pieces, then we’ll find the most economical way to ship your order to you and be in touch to finalize your order.
What do I do if something is damaged when I receive it?
Please check all the packages upon delivery. If by chance a shipment arrives damaged please let us know as soon as you can:
and/or 269-983-7404 We’ll handle all of the claims from our end. Please save all the packaging as UPS will pickup the damaged items.
Where are you located?
We’re located on the internet everywhere. That said our physical location is currently in Baroda, Michigan. When we relocate we’ll let you know.
Pricing Errors?
Once in a while it happens. When and if it does happen we’ll do everything we can to make it right. Your satisfaction is our biggest goal.
Reproduction/Borrowing/Use of Website Photographs and Information:
All Photographs & Information are the exclusive property of Schaller Creative LLC. Please ask for permission before using information from our site.